Thursday, June 25, 2009

Download to MP4 (button not appearing)

I've seen many of you discussing that you're having trouble downloading your uploaded videos (to MP4). The majority of you mention that the "Download to MP4" button sometimes doesn't appear next to your videos, and so you're unable to download your video.

There's a reason for this! The button disappearing isn't a bug, its actually how the feature works...

You can download (to MP4) your own videos that you uploaded to YouTube. This download option is only available for your video uploads, not for other users' videos.

To download your own videos to MP4:
  1. Sign into your account.
  2. Click on the Account link in the top right hand corner of your screen.
  3. Under My Videos click Uploaded Videos.
  4. Find the video you'd like to download and click the "Download to MP4" button.
PLEASE NOTE:
  • There is a limit of TWO downloads per hour for downloading your video to MP4. The "Download to MP4 button will not appear next to your videos if you've already downloaded two videos in an hour. Once an hour has passed, the button will appear again and you'll have the option to download additional videos.

  • If your video has already been removed from the site, or if you've used audioswap, the video will not be available for download.
Check out the Help Center for more info:
http://www.google.com/support/youtube/bin/answer.py?hl=en&answer=56100

Hope this info's useful and that it helps clear up any confusion :)
We always appreciate you letting us know when a new feature's not clear & needs further explanation!

Take care everyone, tty soon

~ Liz

Wednesday, June 24, 2009

New channel design -- update

As many of you have already seen, today there was an update on the new channel design. Check out the site blog for more info:
http://www.youtube.com/blog?entry=gp6Wr8yTSvY

To summarize, all newly created YouTube accounts will now have the new channel design. On July 15th, all existing and new accounts will receive the new channel layout.

To learn more about the new channel design, and how to use / customize the new channel layout, take a look at this FAQ in the Help Center:
http://help.youtube.com/support/youtube/bin/answer.py?&answer=152024

Just wanted to keep you all in the loop!
Hope this info's useful,


~ Liz

p.s. you can leave your feedback on the new channel layout:

-- By posting on the new channel blog:
http://youtube-channels-beta.blogspot.com/2009/06/sorting-ads-and-more.html

-- By commenting below the official YouTube blog:
http://www.youtube.com/blog?entry=gp6Wr8yTSvY

-- By posting your thoughts in the "Feedback & Suggestions" section of our Help Forum:

http://www.google.com/support/forum/p/youtube/thread?tid=68c204d441afb4d0&hl=en

New: 2GB uploads

Hey guys,

Just wanted to share an exciting piece of news with you all! Starting today, we're increasing the upload limit from 1GB to 2GB for video files! :)

Although this 2GB uploading option is very exciting, because its so new, there are still a couple of bugs: notably for users with computers that do not have enough free memory. Users in this situation might receive an error when they try to upload these large 2GB files.

The error will say "Upload failed: An unknown error occurred".

Users who are likely to experience errors include those using:
  • Operating System: Mac OS only
  • Web-Browsers: Firefox or Safari
  • Memory: ~1-3 GB RAM
Users who are receiving this error are encouraged to use the following uploader in order to successfully upload videos to the site:
http://www.youtube.com/my_videos_upload?nobeta

Anyway, enjoy the new option and happy uploading!

Regards from San Bruno,

~ Liz

Wednesday, June 17, 2009

"Email address is not verified" bug

We've heard from some of you that you're continually prompted to confirm your email address, even if you've already confirmed your email address in the past.

The bug's been reported to our Team, and they're currently working hard to find a permanent fix. For now, here's a work-around to bypass the error message:

STEP 1:
  • Go to the URL below:
https://www.google.com/accounts/ManageAccount
  • If there are no red letters saying "Email address is not verified", then continue to STEP 2.
  • If you do see the red error message, you'll need to check your email account and confirm your email address (by clicking the link in the email that YouTube sent you when you created your username and account).
If you entered a wrong email address when creating your username, then you can click on "Change email".



If you're unable to find the confirmation email from YouTube, then you should also check your spam folder in your email account to make sure the confirmation email was not filtered there.
  • Once you've found the email, click the link included in the email to confirm your account. Your new YouTube account will then be activated (and you'll be able to use our community features).
STEP 2:
  • After you've confirmed / verified your email, go to the following URL:
http://www.youtube.com/finish_ssu

As mentioned before, our team's currently trying resolve the situation, and a permanent fix (in addition to this temporary work-around) will be on its way shortly. Thank you, as always, for your patience and understanding in the meantime.

~ Liz

Tuesday, June 9, 2009

Upload trouble

We've seen posts reporting that the upload button is failing for many of you- especially users using Firefox as their web-browser. The team here has been informed of the situation and is currently trying to resolve the matter.

In the meantime, as a temporary fix, you could try switching to a different web-browser in order to upload files from your computer to our site. This may help you upload videos without encountering the bug.

We really appreciate your reports informing us of the situation and your patience as the team fixes the issue.

Thanks everyone!

~ Liz