Friday, July 24, 2009

An update on Video View Counts

Hi everyone,

Recently we have seen questions about why some YouTube video view counts "freeze" around 300 views. To help prevent confusion, we wanted to post a quick explanation of what's going on. View counts are extremely important to our community, so we work hard to ensure those view counts are accurate. Occasionally, when a video becomes popular quickly, it takes our computers longer to make sure those views are accurate. This means a video's viewcount may not update for several hours, sometimes allowing ratings and comments on the same video to climb temporarily higher than the views. So if you see your video views aren't moving, or that your video's comments and ratings are moving faster than your views, don't worry. If you're still getting views, the count should update soon.

Hope this info's helpful,

~ Liz

33 comments:

  1. Hi i was looking for somewhere where i can talk to someone about an idea i have to help Youtube. Please write back.

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  2. Liz,
    Please help me to unfreeze my view counter. It is very important to me. It has been frozen now for 3 and 1/2 days. If there is anything I can do to expedite the situation, please let me know.
    Thank you for any assistance.
    WhimsicalMayhem

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  3. it seems my videos keep getting frozen at around 300!!! liz please help me@!

    www.youtube.com/user/whatevaoktv

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  4. It seems a general problem for all that YouTube is seriously flawed and no help is forthcoming. It doesn`t work and is a waste of time. So, what I want to know, is there an alternative similar to YouTube and what is it? I give up on YouTube and want something that WORKS! Anyone know of another program the same? We are wasting our time here! Its stuffed!

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  5. My view count has been frozen at 319 for more than 24 hours. I know my friends and family have all been watching my video many times. Also, my YouTube Insight shows 100% of my views as 'Male' and all in the same age range, which is my own age. This is completely wrong. I'm new to posting but this is very disappointing that the system doesn't seem to be working. Any assistance would be appreciated.

    www.youtube.com/user/jbad5

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  6. PLzZ Sort This Out I Have The Best Ever Video Up On Utube And Itz Stuck On 313 Views Check It Out Itz Amazin. PLzZ Sort It Out Fast Youtube
    http://www.youtube.com/watch?v=igkp54rngw0

    iTzM3BLaZiNx

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  7. My counters have been frozen for three days now. If that means I'm getting a lot of plays, great. But it would be nice to know. Thanks in advance for any help you can give.

    http://www.youtube.com/user/Steelstringslider

    Steve Bryant

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  8. Uhh nope you got the buttons backwards. "Oldest" is on the right in full-view but now the newest comments are on the right, not on the left. The "older" and "newest" links should be switched over. It's not like there's a goddamn distinction between what they do, since they both go to the newsest comments page.

    The developers should stop being lazy and figure out the source of this problem and FIX IT.

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  9. WHAT THE FUCK GOOGLE. YOU PAY DEVELOPERS 6-FIGURE SALARIES AND YET YOU CAN'T HIRE DECENT ONES. THE FUCK.

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  10. Liz, we are still waiting to hear from you concerning our frozen video counts and the fact that our in boxes are filling up with phantom mail.

    Surely Youtube can do better than this.

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  11. My viewer count went to 311 the first 24 hours and froze. it's still 311, 2 days later and I know that I've had a ton of views since then from all over the world. Confirmed from people that I know and because of my publicity campagne, please get this resolved as soon as possible. It's very important commercailly for me that I get my views counted properly.

    Your help would be much appreciated.

    firstviewing@gmail.com

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  12. yeah, all of my view counts on all of my videos (on both of my accounts) have been frozen now for about FIVE days (at least...I've lost count), and I KNOW that a lot of people have been watching them.

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  13. If it makes any difference, my accounts are http://youtube.com/scottportergood and http://youtube.com/grunosaanngs

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  14. If you guys don't fix this views counter issue you're new name is gong to be SCREW-TUBE. My views counter was at 311 the first 24 hours then it froze for about 2 days and now I noticed 21 views have been added even though I know it went viral world wide since after the first day. I had tons of people watching it and talking about it on Face book and Twitter, I had confirmation of tons of millitarry people in Irack and Germany watching it. I need my views updated propperly or I'm going to allert everyone I know to the unreliability of your service, The one great value that YouTube offers is exposure and confirmation of views. with out reliable view confirmation, YouTube is worthless to the vast majority. We spend way too much time effort and money on our videos to invest our time and resources on an unrealiable web platform. You're reciving millions of dollars in revenue from advertisers and you can't even be trusted with your most basic core service, cofirming viewer counts. If this problem doesn't get resolved soon we're going to be forced to abandon all YOutube and google services and alert people to the problems in favor of one of your compeditors. I would hate to do it because we allready have alot invested here but will have no choice if the issue is not fix.
    respectfully.
    firstviewing@gmail.com

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  15. hi there can you help me put videos on youtube

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  16. Dear Liz/anyone at youtube who cares about their customers,

    I realize the "purpose" of this new decision to freeze peoples' views, Youtube's apparent crusade against unwarranted self-promotion, but has it ever occurred to you, or your company, that some viewers simply like their videos? I, for one, happen to enjoy seeing my own videos, not for the purpose of spamming or defrauding the public at large, but rather because it is a form of art and in many ways a point of pride. In addition, Youtube doesn't appear to realize that many institutions now use this forum to host events and competitions, and that by imposing upon the progress of videos submitted for consideration in such events and competitions not only does Youtube hamper the effectiveness of the submitted videos, (in my case in a competition for a large scholarship that is very dependent on Youtube, submitted video popularity), but it also hampers the image of Youtube itself to those dependent customers. It would be more understandable and reasonable if after You deem a video "worthy" of popularity you also ACCURATELY update the video's views, namely those legitimate views that occurred while you were running amock trying to tend to an inflated and faux moral restitution. As this newfound policy is not mentioned, nor presented to any Youtube customers upon their establishing of a Youtube account or on any page outside of the rightfully angry posts of loyal, respectful and legitimate customers, (like myself), it seems that you yourselves are more fraudulent than any condemned, potential or mistaken spammers, most of whom surely believed that your website was a free forum with which they could express or impress themselves. I am gravely disappointed in not only your dealings with this problem but with your two-faced, immature recognition of the problem, your lack of seeking any solutions, and your blatant disregard for those to whom you owe your livelihoods.

    Begrudgingly,

    Colocali28

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  17. Do something quickly PLEASE my view counter is freezed and it's not so popular video in comparison to others...

    DO SOMETHING PLEASE....

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  18. i am very upset about my video bein frozen on 316 views this is my trailer for my dvd coming out in september i have 62 videos and this the only one which means something to me can u please sort it out plz

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  19. well my view counter started trickling forward but what about the 2 and a half missing days between the time the view counter stopped and started again which was the peak of my publicity campaign. I sure hope this doesn't mean those view counts will be lost. One of the lead actors in my film was in the military and all his budies in Irack were playing the heck out of the video and in Germany not to mention all his fans around the world. Please return my missing views. It's very important to us.
    Respectfully
    firstviewing@gmail.com

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  20. My view counts have now been stuck around 300 for over a week. Are the views still being counted somewhere even though they aren't showing on the videos? I've been promoting them heavily the past week on Facebook and through email. Echo Sam above: "Please return my missing views. It's very important to us."
    Respectfully,
    Scott
    sgood@berklee.net
    youtube.com/grunosaanngs
    youtube.com/scottportergood

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  21. Views have been stuck at 330 on the video below for over 3 days. To piggyback on Scott and Sam's comments, please return the missing views! Thanks

    http://www.youtube.com/watch?v=Nak_9oYOXHU

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  22. My views have also been stuck on 308 for over a week i would like this problem to be fix asap

    Thanks

    ReplyDelete
  23. My video view counter has been stuck at 300 for over a day now. I am starting to get the impression that it will never update. I recieve an average of about 100,000 views per video (youtube.com/halo3fails) and now I have a video stuck at 300 views. This is very inconvienent.

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  24. One of my video view counts has been frozen since August 1, 2009 with a count of 314. Only the comment section and rating has been increasing. What can be done, if anything, to fix this matter. This is the first time I have had a video have this problem.

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  25. Dear liz,i got the same problem.I'm wrting to sharing my xperience from here in italy.Most of my videos are frozen at 302 and other videos are almost frozen and i'm talking about 20 videos.So it's not about 3-4-5 days because ITS ALMST 10 DAYS!I don't know what to do,is it uncorrect to get popular or interesting?I bet you wouldn't be happy if a doctor would not fix any of your problem..but sorry that's health not just a video.
    www.myspace.com/pgprimogrado

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  26. And this applies even if it has been several days?

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  27. View counts for my individual videos seem frozen/rarely inceasing, while overall tally keeps increasing daily. It's been glitchy like this for weeks. Generally the most recent video gets the most views, but my newest one stopped at 16? Am I really invisible or just paranoid or what?

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  28. This is extremely frustrating that my video has been stuck on 301 for a week! It was up to 301 in less than 24 hours and now its at a standstill even though people are still watching and commenting and rating.

    I'm hearing some talk that youtube is purposely freezing view counts or purposely not fixing it. I hope this is not really the case.

    Please fix the problem asap.
    www.youtube.com/watch?v=WY3Y4AXYrP0

    ReplyDelete
  29. My video has been stuck on 303 for 5 days. And ive been told that lots of people have viewed it since.

    Please fix thanks:
    http://www.youtube.com/watch?v=fhV_rE089ro&feature=channel_page

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  30. plz fix this my views have been stuck for several weeks on some of my older videos and this is beginning to get ridiculous i dont want to be rude but it is important that i have proof of my advancement so that i can get an endorsement i know you will fix it eventually but it would be great if this could happen quickly thanks in advanced guys

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  31. PLEASE HELP I HAD A VIDEO UP FOR ABOUT 5-6 DAYS AND NOW IT"S STUCK ON 317!!!!!!!ANOTHER VIDEO I HAVE WAS UP FOR 6 MONTHS AND IT WENT UP TO 6,046 THEN IT FROZE!!! NOW ALL OF MY VIDEOS ARE BEING FROZEN AND UR TELLIN ME CONGRATULATIONS?!?!?!?!? I'M NOT GONNA LIE MY FAMILY LOOKS AT MY VIDS JUST TO MAKE DA COUNTER GO UP!!!PLEASE FIX THIS GLITCH/TRICK/SPAM/ERROR/PROBLEM!!!!!!!!!!!!!!!!

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  32. Yeah right. Absolute nonsense. I had two videos' counts arrested for a month. Now they are moving UP again, but without the hundreds of counts which they should have had. (The videos were embedded on MySpace, Facebook, a Website and multi-twittered)
    This has been a problem since last MARCH but despite the THOUSANDS of complaints from victimised users we read the same old crap on this blog.
    Get real and do something other than post propaganda here. NB: an international broadcaster has noted this problem with viewcounts and I hope to see more doing that.

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  33. Youtube is no doubt a great website for the search..In whatever region it is working it has its popularity.Youtube Help

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