Friday, July 31, 2009

Error with inbox message count

Hi guys,

Thanks to all of you who let us know about your inbox not accurately reflecting your message count (for example: http://www.google.com/support/forum/p/youtube/thread?tid=5ca7dc72b86b7a00&hl=en). We're aware of this issue and will look into a way to resolve the error.

We really appreciate your patience and understanding!

~ Liz

51 comments:

  1. Thanks for the announcement... the problem has been making too much noise as of late.

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  2. I hope you resolve it soon,as I have had the problem for many many months now.
    When I get new messages,the new messages I receive are not highlighted,and if and when I delete them the message count sometimes stays at the same number.
    I did have only one message the other day.I now have 9 messages which are not there.
    Please fix it soon.Thanks!

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  3. yes it is bugging me a lot. hoping you can fix it.

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  4. I also have this "inbox-bug" since a few day. Please fix it... kinda bothers me when it says I had new messenges, but don't.

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  6. I have found out what the problem is via my messages. I have it so I receive an email when I get a message, viewing it in the email etc, whether deleting it there too is the issue. It's not updating after viewed in the email.

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  7. yes i am also having problems with the youtube inbox message counter as well which as of right now is frozen i do not know if i am is getting any New Messages from anyone or if they get any Messages that i Send to them i very much hope that youtube will fix this Problem Real Soon,

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  8. Hi Guys
    Does Youtube not have a customer services centre?
    I have been getting the message that I either I not have Java enalbed or do not have the latest version of Adobe Flash Player, which I have clicked on the link and installeda as well and checking by Java box is ticked and I have since downloaded the current version of Java as well.
    Despite spending 2 and a half hours on this problem I am no futher foward
    Is it a Youtube website problem, but I CANNOT find an email address to contact them.
    Can someone help please, my email address is hong788888@aol.com. Please only email me in this subject - not spam mail please.
    Is it something to do with my computer, Youtube websie update or what ?? It is most annoying and I appear not to be the only one as well.
    Many thanks
    Clive.

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  9. Thank you for working on this - it's the first time I've had the problem and it's annoying - mine is stuck at 4 new messages which I don't have.

    :P

    Thanks again, and please fix this soon! I've tried everything including clearing my cache and cookies and nothing works.

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  11. Ah. Thank you for fixing this!

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  12. For months the message count would stay the same unless I clicked a few random buttons quickly on the same page (I mean the ones at the side where it says "inbox", "comments", etc.). Now I'm getting no messages, but both my Shared and Inbox display one new message.

    I don't know why it's such a problem, especially as Youtube is down 10% of the time for updates.

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  13. It says that i have a message in my inbox but i dont!!! i deleted all of my message so there are no messages left but it still says i have a message!!!!

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  15. You need to fix my message inbox. I don't have no new messages, but it still says I have 3 personal messages. Even if I get a new message and delete it it'll add on another message to it. I'm having another problem with my Friend Activity. My friend got suspended from YouTube, I deleted him from my friends list, but he's still on my Friend Activity. All of this got messed up after he got suspended. Once he made a mistake and blocked me, and the samething happend, untell he unblocked me. Now he got suspended, and it happend again.

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  16. thank you for finally realizing this! It is really annoying me that every time i log on it says i have 1 new message when i dont! Please fix it as soon as possible!!

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  17. I also have another problem me and my friend posted about 5 videos and they were deleted! We have no idea why they would've gotten deleted because there was no songs that couldve caused a copyright issue, no innapropriate content, and i dont know how it couldve offended anyone! I checked all the reasons why you would flag a video and the videos we posted had none of hte traits please figure out why it happened. Our channel name is soccershoppers. Please get to the bottom of it ASAP!

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  18. omg I am so happy; I thought I was losing my mind! Please fix quickly!

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  19. OK that's why I was coming all the way to help department.. it's good to know it's not just me and you're working on it. And thanks for keeping us up to date :)

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  20. i listen to & delete all my shared videos/ comments/ etc every day . i also delete from my e-mail that notifies me of you tube mail. i can't get the inbox/shared/comments to go to 0. i am now showing 150 inbox but i actually have none also what i get on youtube is not dark but grey as if i already opened it but not delete. i hope this is cleared up soon. i have clicked everthing i can & my envelope shows i have mail. it won't clear either.i hope my channel doesn't explode from what it thinks has an outrageous amount in the inbox. please fix help thank you grammaelvis@yahoo.com

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  21. Is this problem the same as when I see an email from youtube (non-youtube email address) that I have a youtube personal message and then I log-on youtube and the message count is zero? That's my problem! Please advise. Thanks!

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  23. I'm recieving a problem where after I delte a shared video, the number does not go away, so now it says I have 7 shared videos, which are not even there.

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  24. For a couple of days my inbox said 2 unread then it went to normal but like yesterday or early today it went to 7 unread.So the bug is back and worse than ever! Please youtube fix it.

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  25. Hmmm,seems like YouTube have some serious problems with the Inbox going wrong with everyones' account.
    This is a very irritating SERIOUS problem YouTube.Most people are getting very annoyed about this.I now have 12 messages which are NOT there.Are you ever going to fix this??
    I've had this Inbox problem for many many months now,and it is really bugging me! I guess YouTube have so many members that it's taking them longer than expected to repair these faults.
    Well,faults or not,please please FIX ASAP!!!!!!
    I have been patient for the last several months,and I am still waiting!!
    Finally,when I do get new messages,they are NOT highlighted in BOLD.Why does it not do this??

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  26. I have the same thing in the video shared and also the In box, Also when I do get they look like I have have already watched them not Highlighted. I do hope this gets fixed soon.
    Thank you

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  27. I'm having these problems as well. It's just a small nuisance.

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  28. I know we are having problems it would be nice to have a rough ETA on a fix?

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  29. It says I have 15 messages and 5 shared videos. I hope this gets fixed, because it's really confusing.

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  31. I deleted 4 messages a few days ago, and it still lists that I have 4 unread messages, when I read all of my messages. How do I get the deleted messages back or how do I get my inbox to be 0 unread messages.

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  32. 4 messages and 2 shared with you are stuck in my inbox and I can't get them to leave :( my friend told me to go here, HELP:/

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  33. have the same problem , hope there will be soon resovled.

    thnx !

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  34. Thank you for fixing my tornadokfl0405 account. God Bless you for that. Now can you fix my Chipmunklover0405 account as well? It still saying I have messages and shared videos in my folders that aren't there. It looks like this right now.

    Chipmunklover0405
    Inbox = 4
    Personal Messages = 1
    Shared Videos = 3

    And there's nothing in any of the folders I deleted all of my messages and shared videos. If you can fix this account everything will be golden. And thanks again for fixing my tornadokfl0405 account.

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  36. hi Youtube guys.
    This post is entrely unrelated to the topic above, and for that I apologize, but there is absolutely no other way to reach you!

    I haven't received my subscription email in over a month now. And no, its not in my spam folder, thank you for asking. I am seeing at additional people commenting on the topic I have started in the Youtube Help forum, reporting the same problem. Something is very flawed with the subscriptions in Youtube, and nobody seem to do anything to help - let alone communicate that there is a problem. At least let us know what's going on! Is that what you call customer service?

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  37. In My Account I Had One Message, I read It, Deleted It And It Still Says I Have One Message! The Day After I Had 2 More BUt It Said I Read Those And I Deleted Them Too. I Have Not ONe Message In My Inbox, But It Says I Have

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  38. I guess I am glad that I am not the only one having a problem with my inbox. It is a pain in the b#tt.

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  39. Indeed it is. I have 4 unread messages listed, but I read all my messages. I deleted 4 to see if it would go back to 0. They were deleted, but it still says 4. I hope this could get resolved.

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  40. i need help in editing a comment I made. How do i do this? need help.

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  41. I deleted shared videos from my inbox, and it still says I have 3 shared videos.

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  42. Yes! It is a problem.....the count in the inbox shows wrong numbers even it is empty...

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  43. 3 Shared Vids I dont have.

    2 Something else. I wonder how this problem will be fixed? Clearing Cookies + Cache does nothing.

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  44. my inbox is messing up can anybody help me it says i have 4 new messages but there are none there?

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  45. I had a personal message and after reading it I deleted it and the little red dot did not go away and have not had any messages since. is it preventing new messages from getting through?? Please fix this problem as i do not know what to do about it.

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  46. i have this Idea on when ever you Send Out a Message make sure you put your E.Mail Address on it this way the youtube member will be able Contact you right away at least this will do until youtube fixs this Problem with the Message inbox and please let other youtube Members know about this Idea,

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  47. I have an inbox bug, Please remove it..please

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  48. youtube is sucking more and more...
    I've been having the same problems with my inbox. Not serius, but annoying as hell.

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  49. Hey,

    Thanks for sharing these tips.. i like it. good work keep it up..

    Visit More Info :- Youtube Technical Support

    Thanks
    Alex

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  50. You can't open your channel's in no way? then you must connect with me. ( skyppe : temasatis )
    I can open channels which are closed monitization ( even that is subchannel)

    for one channel 100 $

    i have opened 30 channels until this time.if you asking where and whom please add me on skype : temasatis

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